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Digital Service Delivery Guide
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Content and design
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Accessibility
Brand standards
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Apply for a brand exemption
Badges
Brand applications
Colour and palette for digital services
Colour and palettes for print
Government of Yukon logo
Illustration guidelines
Photography guidelines
Request a new graphic
Supporting graphics
Typography
Yukon.ca Design System for websites and online services
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Get styles and components
Creating content
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Archive and delete a service or website
Guidelines for Yukon.ca
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Content strategy and design
Links
Naming files
New government activity or policy: content types to use
URL standards for Yukon.ca
What to publish on Yukon.ca
When and how to use use tables
Where to put guidance content on Yukon.ca
Writing to Yukon.ca style
How to get an online service
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How to name your service
How to request a campaign site
Request a branded template
Track your service or website's performance
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Measure and improve completion rate
Measure and improve digital uptake
Measure and improve user satisfaction
Translate your service or website
Writing for the web
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Designing content not creating copy
Designing to avoid duplication
How people read
Know your audience
Page summaries (meta descriptions)
Structuring content
Titles
Writing well for specialists
Writing well for the web
Yukon.ca content types
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Basic page
Blog
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Campground directory record
Department page
Document page
Events
Homepage
In-page alert
Landing page
Multi-step page
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Public engagement
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Topics page
Forms
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Online services and web forms
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Online design patterns
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Account pages
Back link
Button
Check answers page
Confirmation page
Data collection notice
Email receipt messages
Error message
Feedback form
Payment page
Service unavailable message
Start page
Warning message
PDF, print and Nintex forms
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Form design standards
How to structure your form
Request a new form
Revise an existing form
Style Guide
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Government references
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Boards and Committees
Cabinet
Commitments
Consultation
Crown
Departments
Flag
Government of Canada
Government of Yukon
Indigenous Peoples
Legislative Assembly/Legislature
Management Board
Ministerial Order
Order-in-Council
Precedence (Table of precedence)
Yukon and the Yukon
Language
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Communicating about violence
Disabilities
Grammar
Tone of voice
Writing inclusively
Legislation
Style
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Abbreviations and acronyms
Ampersand
Appendices
Bullet points
Capitalization
Commas
Contact information
Date and time
Emails
Headings
Hyphens and dashes
ISBN
Internet and digital terms
Latin names
Numbers
Page numbers
Periods
Spelling
Titles
User experience (UX) guide
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Options to meet the digital service standards
Types of research
UX Office Hours
User research the government routinely conducts
What is user research?
Project management and procurement
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Digital service standards
Information for government staff
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How to purchase digital tools and products
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Evaluate digital tools and vendors through the procurement process
Start additional phases of work to improve your service
Information for vendors
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Common terms and definitions
Contacting vendors for work and estimates
Get an account
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Get a Yukon.ca account
GitLab
Network access
How to close a project
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Client survey
Vendor survey
Project budget status tracker
Project status and budget tracking and reporting
Project team roles
Submit an invoice
Project process (Service delivery process)
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1. Conception and ideation
2. Pre-discovery and planning
3. Discovery
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Hire and onboard a vendor
Identifying user needs in discovery
Key Performance Indicators (KPIs)
4. Prototype development (Alpha)
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Change management
Measuring user needs
5. Beta testing and live
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Develop a Beta
Pre-launch checklist
Private beta testing
Public beta testing and live
6. Sustainment
Technology
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Captchas
Code management and deployment
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Best practices
Code review process
Deployment process
Development environments and workflow
How to make a merge request
Release notes
Release types
Common platform components
Get a domain name
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Choose a domain name
Purchase a domain name
Renew an existing domain name
Transfer a domain name
Report a bug or request an improvement
Service maturity assessments
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Discovery service maturity assessment
Prototype development service maturity assessment
Beta service maturity assessment
Technical and legal assessments
Council Services
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Content and design
Style Guide
Style
Ampersand
Ampersand
Date adopted:
August 15, 2020
Last update:
August 15, 2020
Not:
&
But:
and
Categories:
Style Guide
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