Contact information

Date adopted: 
December 11, 2019
Last update: 
August 15, 2020

Follow Canada Post's guidelines.

Government of Yukon
Main Administration Building
2071 Second Avenue
Whitehorse, Yukon Y1A 1B2

Telephone numbers

Use hyphens and no brackets.

Not: (867) 633-2949

But: 867-633-7949, call toll-free 1-800-661-0408, extension 7949

Yukon.ca specific guidance for contact information

Use for

Tasks where users need to contact you for a particular reason. For example, submitting an application, reporting human-animal conflict, etc.

Do not use for

All pages as a standard element. We want users to be able to self-serve on Yukon.ca. When they have to stop a task to call us, it is inconvenient for them and it takes time. Be clear on your webpage to avoid unnecessary contact.

Rule

Contact information should only be added to your page within the context of a task. If part of the process is to submit an application, list the information where it makes sense. Look at existing pages on Yukon.ca for examples.

Purpose

To help a user complete a task. You may add contact information in the dedicated field at the bottom of a page if it makes sense for your page, but provide context and do not use this as a default format.

Examples

Contact information in context

  1. Complete the application form.
  2. Submit the application.
    In person: 10 Burns Road in Whitehorse. We are open Monday to Friday from 8:30 a.m. to 5 p.m.
    Email: example@gov.yk.ca
    Mail:
    Government of Yukon
    Department of Environment (V-3A)
    Box 2703
    Whitehorse, Yukon Y1A 2C6

View a good example of contact information in context on Yukon.ca.

Contact information at the bottom of a page

For questions about registering for the Hunter Education and Ethics Development course email coservices@gov.yk.ca or phone: 867-667-5617 or toll free in Yukon: 1-800-661-0408, ext. 5617.