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Digital Service Delivery Guide
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Content and design
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Accessibility
Brand standards
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Apply for a brand exemption
Badges
Brand applications
Colour and palette for digital services
Colour and palettes for print
Government of Yukon logo
Illustration guidelines
Photography guidelines
Request a new supporting graphic
Supporting graphics
Typography
Yukon.ca Design System for websites and online services
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Get styles and components
Creating content
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Archive and delete a service or website
Data visualization and presentation
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How to apply colour and hues to charts and graphs
How to determine what chart type to use
Options for presenting data online
Standards for creating charts and graphs
When to use a chart or graph
Email newsletters (e-newsletters)
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Archive past newsletter editions
Content standards for email newsletters
How to get permission to publish an email newsletter
Rules for publishing email newsletters and notifications
Select an email newsletter template
UX standards for email newsletters
Guidelines for Yukon.ca
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Content strategy and design
Links
Naming files
New government activity or policy: content types to use
URL standards for Yukon.ca
What to publish on Yukon.ca
When and how to use use tables
Where to put guidance content on Yukon.ca
Writing to Yukon.ca style
How to get an online service
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How to name your service
How to request a campaign site
Kiosks and large-format digital displays
Request a branded template
Track your service or website's performance
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Measure and improve completion rate
Measure and improve digital uptake
Measure and improve user satisfaction
Translate your service or website
Writing for the web
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Designing content not creating copy
Designing to avoid duplication
How people read
Know your audience
Page summaries (meta descriptions)
Structuring content
Titles
Writing well for specialists
Writing well for the web
Yukon.ca content types
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Basic page
Blog
Campaigns
Campground directory record
Department page
Document page
Events
Homepage
In-page alert
Landing page
Multi-step page
News
Places record
Public engagement
Site-wide alert
Topics page
Exceptions for public-facing digital services and websites
Forms
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Request a new form
Revise an existing form
Creating content for government forms
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Content standards for forms
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Common form content errors
Data input options for forms
Parts of government forms
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Cover page
Header
Introduction
Instructions
Data collection notice
Body
Contact us
Office use only
Consent
Signature
Disclaimers, acknowledgements and declarations
Footer
Form design standards
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Online design patterns
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Account pages
Back link
Button
Check answers page
Confirmation page
Data collection notice
Email receipt messages
Error message
Feedback form
Payment page
Service unavailable message
Start page
Warning message
Plan your forms project
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Forms prescribed into acts and regulations
Get your form translated
Official and unofficial government forms
Publishing and printing forms
Roles and responsibilities for producing forms
What type of form should I request?
User experience (UX) standards for forms
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How to help people recover from a form error
How to help people use your form
How to indicate formatting or input requirements in your form
How to keep your form as short as possible
Government of Yukon style guide
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A to Z of style
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A to C
Abbreviations and acronyms
Ampersand
Appendices
Bullet point lists
Capitalization
Commas
Contact information
D to F
Date and time
Emails
G to I
Headings
Hyphens and dashes
ISBN
Internet and digital terms
J to L
Latin names
M to O
Northwest Territories
Numbers
Outside
P to R
Page numbers
Periods
Public engagement
Quotation marks
S to U
Slashes
Spelling
Titles
W to Z
Government references
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Boards and Committees
Cabinet
Commitments
Consultation
Crown
Departments
Flag
Government of Canada
Government of Yukon
Indigenous Peoples
Legislative Assembly and Legislature
Management Board
Ministerial Order
Order-in-Council
Precedence (Table of precedence)
Yukon and the Yukon
Language
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Communicating about violence
Disabilities
Grammar
Tone of voice
Writing inclusively
Writing technical and scientific reports
Legislation
What's new in the style guide
Maps and geospatial data
User experience (UX) guide
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Consent
How to conduct user research throughout the service delivery process
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User research in Conception and ideation
User research in Discovery
User research in Prototype development (Alpha)
User research in Beta testing and live
Options to meet the digital service standards for usability
Recruiting participants for user research
Types of research
UX Office Hours
User research the government routinely conducts
What is user research?
Project management and procurement
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Digital service standards
Information for government staff
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How to purchase digital tools and products
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Evaluate digital tools and vendors through the procurement process
Start additional phases of work to improve your service
Information for vendors
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Common terms and definitions
Contacting vendors for work and estimates
Get an account
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Get a Yukon.ca account
GitLab
Network access
How to close a project
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Client survey
Vendor survey
Project budget status tracker
Project status and budget tracking and reporting
Project team roles
Submit an invoice
Service delivery process
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1. Conception and ideation
2. Pre-discovery and planning
3. Discovery
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Hire and onboard a vendor
Identifying user needs in discovery
Key Performance Indicators (KPIs)
4. Prototype development (Alpha)
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Change management
Measuring user needs
5. Beta testing and live
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Develop a Beta
Pre-launch checklist
Private beta testing
Public beta testing and live
6. Sustainment
Technology
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Captchas
Code management and deployment
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Best practices
Code review process
Deployment process
Development environments and workflow
How to make a merge request
Release notes
Release types
Common platform components
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Technical and platform exceptions
Get a domain name
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Choose a domain name
Purchase a domain name
Renew an existing domain name
Transfer a domain name
Report a bug or request an improvement
Service maturity assessments
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Discovery service maturity assessment
Prototype development (Alpha) service maturity assessment
Beta service maturity assessment
Technical and legal assessments
Council Services
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Home
Content and design
Government of Yukon style guide
A to Z of style
Ampersand
Ampersand
Date adopted:
August 15, 2020
Last update:
July 28, 2023
Not:
&
But:
and
Categories:
Style Guide
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