Date adopted:
September 12, 2022
Last update:
October 3, 2022
User research plays a part in every phase of the service delivery process. This section contains guidance for project teams to help them understand what types of user research they may want to undertake in each phase.
Conception and ideation
See what user research techniques you can use in conception and ideation.
Discovery
See what user research techniques you can use in Discovery.
Prototype development (Alpha)
See what user research techniques you can use in Prototype development (Alpha).
Beta testing and live
See what user research techniques you can use in Beta testing and once your service is live.