Feedback form

Date adopted: 
October 3, 2018
Last update: 
October 26, 2020

Why use this pattern?

You must allow users to tell you what they think of your service while using or once they’ve finished using it.

You can do this with a feedback form.

How it works

Feedback form example.png

To get a feedback form added to your service, ask [email protected] at least 30 days before your service maturity assessment. eServices will provide guidance and tools for the feedback form.


See an example of the feedback form.

Form title

Was this page helpful? Yes or No

Form fields

Yes. How did this page help you?

No. How can we improve this page?

See an example of the feedback form.

Form title

Send us your feedback

Form fields

  • We will use this information to improve our services.
  • The feedback you send will be anonymous.
  • For security and privacy reasons, do not include personal or financial information.
  • What’s your feedback?
  • What should we do to improve this?