WxT Logo
  • Français

Digital Service Delivery Guide

Topics Menu

  • Content and designview child links
    • Accessibility
    • Brand standardsview child links
      • Apply for a brand exemption
      • Badges
      • Brand applications
      • Colour and palette for digital services
      • Colour and palettes for print
      • Government of Yukon logo
      • Illustration guidelines
      • Photography guidelines
      • Request a new graphic
      • Supporting graphics
      • Typography
      • Yukon.ca Design System for websites and online servicesview child links
        • Get styles and components
    • Creating contentview child links
      • Archive and delete a service or website
      • Guidelines for Yukon.caview child links
        • Content strategy and design
        • Links
        • Naming files
        • New government activity or policy: content types to use
        • URL standards for Yukon.ca
        • What to publish on Yukon.ca
        • When and how to use use tables
        • Where to put guidance content on Yukon.ca
        • Writing to Yukon.ca style
      • How to get an online serviceview child links
        • How to name your service
      • How to request a campaign site
      • Request a branded template
      • Track your service or website's performanceview child links
        • Measure and improve completion rate
        • Measure and improve digital uptake
        • Measure and improve user satisfaction
      • Translate your service or website
      • Writing for the webview child links
        • Designing content not creating copy
        • Designing to avoid duplication
        • How people read
        • Know your audience
        • Page summaries (meta descriptions)
        • Structuring content
        • Titles
        • Writing well for specialists
        • Writing well for the web
      • Yukon.ca content typesview child links
        • Basic page
        • Blog
        • Campaigns
        • Campground directory record
        • Department page
        • Document page
        • Events
        • Homepage
        • In-page alert
        • Landing page
        • Multi-step page
        • News
        • Places record
        • Public engagement
        • Site-wide alert
        • Topics page
    • Formsview child links
      • Online services and web formsview child links
        • Online design patternsview child links
          • Account pages
          • Back link
          • Button
          • Check answers page
          • Confirmation page
          • Data collection notice
          • Email receipt messages
          • Error message
          • Feedback form
          • Payment page
          • Service unavailable message
          • Start page
          • Warning message
      • PDF, print and Nintex formsview child links
        • Form design standards
        • How to structure your form
        • Request a new form
        • Revise an existing form
    • Style Guideview child links
      • Government referencesview child links
        • Boards and Committees
        • Cabinet
        • Commitments
        • Consultation
        • Crown
        • Departments
        • Flag
        • Government of Canada
        • Government of Yukon
        • Indigenous Peoples
        • Legislative Assembly/Legislature
        • Management Board
        • Ministerial Order
        • Order-in-Council
        • Precedence (Table of precedence)
        • Yukon and the Yukon
      • Languageview child links
        • Communicating about violence
        • Disabilities
        • Grammar
        • Tone of voice
        • Writing inclusively
      • Legislation
      • Styleview child links
        • Abbreviations and acronyms
        • Ampersand
        • Appendices
        • Bullet points
        • Capitalization
        • Commas
        • Contact information
        • Date and time
        • Emails
        • Headings
        • Hyphens and dashes
        • ISBN
        • Internet and digital terms
        • Latin names
        • Numbers
        • Page numbers
        • Periods
        • Spelling
        • Titles
  • Project management and procurementview child links
    • Digital service standards
    • Get an accountview child links
      • Get a Yukon.ca account
      • GitLab
      • Network access
    • How to purchase digital tools and productsview child links
      • Evaluate digital tools and vendors through the procurement process
    • Information for vendorsview child links
      • How to close a projectview child links
        • Client survey
        • Vendor survey
      • Project budget status tracker
      • Project scope brief
      • Vendor expectations
      • eServices project status report template
    • Project processview child links
      • 1. Conception and ideation
      • 2. Pre-discovery and planning
      • 3. Discoveryview child links
        • Hire and onboard a vendor
        • Identifying user needs in discovery
        • Key Performance Indicators (KPIs)
      • 4. Prototype development (Alpha)view child links
        • Change management
        • Measuring user needs
      • 5. Beta testing and liveview child links
        • Develop a Beta
        • Pre-launch checklist
        • Private beta testing
        • Public beta testing and live
      • 6. Sustainment
    • Start additional phases of work to improve your service
  • Technologyview child links
    • Captchas
    • Code management and deploymentview child links
      • Best practices
      • Code review process
      • Deployment process
      • Development environments and workflow
      • How to make a merge request
      • Release notes
      • Release types
    • Common platform components
    • Get a domain nameview child links
      • Choose a domain name
      • Purchase a domain name
      • Renew an existing domain name
      • Transfer a domain name
    • Report a bug or request an improvement
    • Service maturity assessmentsview child links
      • Discovery service maturity assessment
      • Prototype development service maturity assessment
      • Beta service maturity assessment
    • Technical and legal assessments
Council Services

Search

Search form

Digital Service Delivery Guide

The Digital Service Delivery Guide is a collection of best-practice guidance and processes for designing and delivering government services that are simple, fast and strive to improve the user experience.

We've developed this advice to help project teams and vendors build consistent digital services and websites that work for citizens.

Content and design

  • Brand standards
  • Forms
  • Online design patterns
  • Accessibility
  • PDF, print and Nintex forms
  • Online services and web forms

Technology

  • Code management and deployment
  • Service maturity assessments
  • Technical and legal assessments
  • Common platform components
  • Report a bug or request an improvement
  • Get a domain name

Project management and procurement

  • Digital service standards
  • Information for vendors
  • Get an account
  • Procurement
  • How to purchase digital tools and products
  • Project process

Most requested pages

  • Style Guide
  • Evaluate digital tools and vendors through the procurement process
  • Service maturity assessments
  • Pre-discovery and intake
  • Creating content
  • Network access
Was this page helpful? *

About this site

Symbol of the Government of Yukon

Footer

  • Government of Yukon
  • Copyright
  • Disclaimer
  • Privacy statement

© 2022 Government of Yukon