Measuring user needs

Date adopted: 
August 27, 2020
Last update: 
January 24, 2022

In Discovery, you identified user needs for your service or website. In Prototype development (Alpha) we measure these based on user research. You must:

  • conduct user research on the prototype; and
  • iterate the prototype based on the user research findings.

Your approach to user research can range from observing a sample of people using your service or website to more formal usability testing.

Usability testing

You must complete usability testing on your service. You have a few options for this.

  • Conduct testing yourself and share a report of findings and solutions with your project's service delivery manager and user experience manager. Email eservices@yukon.ca for guidance on running usability testing. We have scripts, release forms, examples of reports and recommendations.
  • Have your vendor complete this work. They should also share their report of findings and solutions with your project's service delivery manager and user experience manager. 
  • Request the eServices user experience manager complete this work. This is based on their availability and there will be a chargeback for this service.

Make sure you test a mix of external and internal users and include those who need assisted digital support.

We'll work together to analyse the usability test findings and identify solutions to any issues we uncover.

You'll work with your developer to iterate the prototype based on the findings. 

Iterate the prototype based on user research findings

Once the developer applies the recommended solutions, they can move forward and build a functional version of your service or website on the eServices platform using the Drupal web form builder tools.