Measuring user needs

Date adopted: 
August 27, 2020
Last update: 
July 27, 2021

In discovery, you identified user needs for your service or website. In prototype development (alpha) we measure these based on user research. You must:

  • conduct user research on the prototype; and
  • iterate the prototype based on the user research findings.

Your approach to user research can range from observing a sample of people using your service or website to more formal usability testing.

Usability testing

Email for guidance on running usability testing. We have scripts, release forms, examples of reports and recommendations, and access to a list of pool of potential participants.

Make sure you test a mix of external and internal users and include those who need assisted digital support.

We'll work together to analyse the usability test findings, identify solutions to roadblocks, and summarize these in a usability testing report. You'll work with your developer to update the prototype based on the findings. For example, if most of your test participants miss the same step, we might need to develop guidance to help them so they do not miss that step.

Iterate the prototype based on user research findings

Once the developer applies the recommended solutions, they can move forward and build a functional version of your service or website on the eServices platform using the Drupal web form builder tools.