eServices will determine which of these common platform components will be used for your specific project. Email [email protected] to get started.
These common platform components are at the heart of how we build consistent, user-centric digital services for the public. They've been assessed for privacy, information security and accessibility.
Analytics
Common platform component: Matomo
When to use Matomo: Use Matomo for websites and transactional services. No other web analytics software is permitted.
Contact: [email protected]
Citizen engagement
Common platform component: We use a platform called Place Speak for citizen engagements.
When to use PlaceSpeak: Use Place Speak to create a Government of Yukon citizen engagements. No other citizen engagement platforms are permitted.
Contact: [email protected]
Dashboards, data presentation and visualization
Common platform components and when to use them: See the approved options for adding charts and graphs to Yukon.ca and campaign sites as well as creating dashboards and other forms of data visualization.
Contact: [email protected]
Digital services and online forms
Common platform components: Adobe Experience Manager (AEM), Docuphase and Drupal Web Forms.
Note: You can not create an online form for public use on any other platform. For example, Microsoft Forms. eServices will review your business and user requirements and design forms on the appropriate platform.
When to use these platforms: Email [email protected] to talk about your digital service. Our team will match you with the platform that best meets your business and user needs.
Contact: [email protected] to get started on your digital service project.
Emails associated with transactional services (transactional email)
Common platform components: Exchange or alternative bulk or transactional email services
When to use Exchange: Use Exchange for on-premises systems to send email.
When to use an alternative bulk or transactional email service: Use these for cloud-hosted systems.
Contact: [email protected]
Forms
See digital services and online forms above.
Maps/web maps
Common platform component: ArcGIS Online
When to use ArcGIS online: Use ArcGIS Online for web maps. No other types of web maps are permitted.
Contact: [email protected]
Newsletters (Email)
Common platform component: Envoke
When to use Envoke: Use this product for all public-facing email newsletters. Work with your communbications team and the Executive Council Office to get your email newsletter approved.
Contact: [email protected]
Notifications (email)
Common platform component: Envoke
When to use Envoke: Use this platform to allow peoole to sign up or subscribe to be on an email list you manage. These notifications can be set up to service braod audiences and specific audiences. For example, updates for flooding in the Tagish area vs flooding updates for the Yukon.
Contact: [email protected]
Online payments
Common platform components: Bambora or Moneris Checkout
When to use Bambora or Moneris Checkout: Use Bambora or Moneris Checkout to allow users to make online payments to the government. No other types of online payments are permitted.
Contact: [email protected] for assistance.
Signing or logging in
Common platform component: MyYukon
When to use MyYukon: If your public-facing service or website has a sign in feature, you must use MyYukon.
Contact: Email [email protected] for questions or request getting MyYukon set up for your project.
Surveys
Common platform components: Place Speak, Voxco and Optimal Workshop
When to use Place Speak: You can use Place Speak for surveys associated with citizen engagements.
Contact: [email protected]
When to use Voxco: All other Government of Yukon surveys should go through the Yukon Bureau of Statistics. They use Voxco to create these surveys. No other survey software is permitted.
Contact: [email protected]
When to use Optimal Workshop: We use Optimal Workshop for user experience (UX) questionnaires. You can talk to the government's UX manager to learn more about how this tool works.
Contact: [email protected]
Websites
Common platform component: Drupal content and data management system
When to use Drupal: use Drupal to build Government of Yukon websites. Our version of Drupal is set up as multi-site. Each site:
- shares common code (Drupal core, modules and themes);
- has its own database so that its content, configuration, settings, or displayed themes are unique;
- can have its own custom modules installed and configured; and
- can have its own individually managed roles and permissions.
Contact: [email protected]
eServices platform features
- Centralized updates and management of Drupal core, modules, plug-ins, and themes
- Centralized monitoring and management of server infrastructure
- Common Git source code version control accounts
- Third-party quality assurance process and reviews
- Web hosting services for the website
- Centralized content storage and delivery, all files in 1 place and accessible via search or browse
- Global search engine, powered by Apache Solr
- User training in content management
- User training in web analytics reporting