Confirmation page

Date adopted: 
January 28, 2019
Last update: 
October 26, 2020

Why use this pattern?

You should use a confirmation page at the end of a transaction, for example a payment.

Confirmation pages reassure users that they have completed a transaction and help them understand what to expect next.

How it works

Confirmation page example

Your confirmation page must include:

  • a transaction (reference) number, if there is one;
  • details of what happens next and when;
  • what to do or who to contact if they have a problem with their application;
  • links to information or services that users are likely to need next; and
  • a link to the feedback form.