Confirmation page

Date adopted: 
January 28, 2019
Last update: 
January 12, 2024

Why use this pattern?

Use a confirmation page at the end of a transaction to reassure users they have completed the task at hand. For example, a questionnaire, survey, payment or submitting a form.

The confirmation page should help people understand what to expect next. Confirmation pages are often used with Email receipt messages.

How it works

Confirmation page example

Your confirmation page must include:

  • details of what happens next and when;
  • what to do or who to contact if they have a problem;
  • links to information or services that users are likely to need next; and
  • a link to the feedback form.

If you take payment, your confirmation page should also include a transaction (reference) number.