Service delivery process

Date adopted: 
July 18, 2019
Last update: 
April 25, 2023

The guidance in this section is for Government of Yukon project teams and vendors so they can see and follow the goverment's digital service delivery process. In most cases you will have an eServices delivery manager who will guide your project through these phases.

We design and build public services for Yukon citizens in agile, user-centred and iterative ways. This means we can gather requirements, plan, design, build and test at the same time. It helps:

  • teams start small and learn fast;
  • us build services and websites quickly to adapt to policy changes and citizens' needs; and
  • save money by reducing project failure.

1. Conception and ideation

Guidance on how to start the process of developing a digital service and acquiring funding for your project. 

Read about Conception and ideation.

2. Pre-discovery and planning

The goal of pre-discovery is to determine if, or how, eServices will support a government project. If we have a role, we'll guide you through our intake process. 

Read about Pre-discovery and planning.

3. Discovery

Discovery is where you learn about your users’ needs, organizational policies and processes, and basic requirements.

Read about Discovery.

4. Prototype development (Alpha)

You research, prototype, test, and learn about your users’ needs when you start building the service in the Prototype development (Alpha) phase.

Read about Prototype development (Alpha).

5. Beta testing and live

You only move to Beta testing and live when you have enough feedback to show your service works for your users and meets their needs.

Read about Beta testing and live.

6. Sustainment

In Sustainment, we transition the service fully to the client department so they can manage it and track user feedback to continue to make improvements.

Read about Sustainment.