User experience (UX) guide

Date adopted: 
September 9, 2022
Last update: 
September 15, 2022

This guide is a work in progress. We will be adding content to this section fo the Digital Service Delivery Guide in the coming weeks and months. 

This guide is for teams who are building public-facing digital services and websites. Teams must conduct user research to meet digital service standards 1, 2, 8, 9 and 14. 

What is user research and why is it a requirement?

Information for project teams that are not sure what user research is and why they have to conduct it before launching public-facing services.

Options to meet the digital service standards

This page highlights the 3 options for teams to meet the government's digital service standards.

UX Office Hours

Time for project teams to drop in and get advice on the user research projects.